Nanny in Surrey, British Columbia

Farhana Jesmin 13897 Fraser Highway 203, Surrey, BC V3T 4E6, Canada Phone : 1-... Email- ...@gmail.com Summary Statement Experienced Rooms Division Manager recently worked as communications Manager at Sheraton on the Park a 5 star leading Hospitality establishment with strengths in guest service, sales, negotiations and maximising revenue. Professional, creative, flexible with analytical skills. Proven skills in budget control, people management, meeting KPI and problem solution. Excellent communication skills Career Achievements: Employer: Sheraton On the Park, NSW 2017 (February- April) Since its first hotel in 1937, Sheraton Hotels & Resorts has been a transformative figure in the world of travel. Innovative programming, worldwide destinations and a commitment to guests have enabled the leading giant to remain at the forefront of the industry for over 70 years. Communications Manager Responsibilities and achievements: Oversees guest services operations, interdepartmental communications, hotel communication systems including front desk, reservations, bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software.  Ensure thorough communication for the hotel among external and internal stakeholders including routine device and equipment management throughout the entire hotel.  Training department personnel.  .Maintaining a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.  Demonstrating a detailed knowledge about the hotel's services and hours of operations.  Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.  Dealing efficiently with day to day billing and guest service queries.  Report anything considered a health and safety hazard.  Using information available, plan and control both the preparation of future shifts and effective communication to the team.  Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.  Lobby duty plays a key role in the success of the movement of our guests around the hotel.  Prevent abuse and/or destruction of hotel property.  Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.  Good understanding about the Property management software (Opera).  Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.  Enable service recovery procedures. Rydges North Sydney Hotel, NSW 2015 (May 2015 – November 2016) Rydges Hotels and Resorts is part of EVENT Hospitality & Leisure(EVT) group which operates as Australia’s premier entertainment, hospitality, and tourism and leisure company. Rydges Hotels & Resorts are quality city, suburban and resort style hotels across Australia and New Zealand and in London in the United Kingdom. The hotels accommodate a range of market segments including corporate, conference, government, leisure, inbound and domestic groups and international travellers. Rooms Division Manager/Front Office Manager Responsibilities:  Maintaining a professional work environment, staff supervision and administrative support  Ensure front office and housekeeping operate in the most efficient and profitable way possible Achievements and experiences: 1) Amazing Guest Service with product Knowledge, clear communication skills, Positive attitude and listening skills 2) Team Building with harmonizing influence, establish team values and goals, employee motivation 3) Revenue Generation and Management by forecasting, compset analysis, organise promos to key markets and analyse performance. 4) Staff Management by keeping a solid relationship with HODs, and team members 5) Other Initiatives: Recruitments, employee induction, training, roster, payroll, inventory management, Social media involvement and feedback, record keeping, ordering, maximise profitability etc 6) Setting up and oversee Standard of procedures, emergency troubleshooting 7) Ensure smooth transition of Housekeeping and front desk day to day operation Rydges North Sydney Hotel, NSW 2014- 20... Front Office Duty Manager Responsibilities:  Managing and training the night auditor and team of receptionists  Ensuring the front desk provides a professional and friendly service for customers  Dealing with customers, including handling complaints when they come to the desk as well as provide feedback on various social media platform  Troubleshooting emergencies  Roster Front Office Team  Assist Rooms Division Manager with any issues concerning Front Office  Liaising with other departments  Review and implement corrective procedures in relation to Front Office  Ensuring smooth transition of Front Office Day to day operation  Generate creative advantages for staff as a motivation tool Accor Hotels Canberra, (Ibis Styles Eaglehawk) ACT 2013- 20... Rydges Hotels Capital Hill, ACT 2011 – 2... Night Auditor and Guest Services Agent (Same position for both Companies) Responsibilities:  Run all Night Audit reports and report to Accountant, Reservations Manager and front Desk Manager when discrepancies are found  Deliver guest requests promptly  Ensure Hotel and guest Security at all time  Check in and check-out procedures are performed for day/overnight guests  Balance trial balance reports and Reconcile Credit Card & Eftpos Transactions  Providing advice, information and assistance to Guests.  Attempting to resolve all enquires on first contact with Guest.  Dealing with a customer’s queries, requests, orders or complaints.  Following up customers by communication.  Research required information for Guest using available resources. .  Having a professional and courteous manner at all times.  Identifying and escalating priority issues or customer complaints. Rydges Hotels North Sydney, NSW 2011(April-November) F&B Duty Manager Responsibilities:  Ensure daily restaurant and banquet operations run smoothly  Helping the food and beverage manager ensure that the staffs adhere to food health and safety standards.  Ensuring restaurant and banquet equipments are effectively maintained.  Updating electronic menus such as I pads and synchronize with MICROS.  Assisting the food and beverage manager recruit and select staff members.  Manage and train supervisors/employees.  Assisting the manager with budget forecasting and preparation.  Planning and coordinating banquets. Docks Hotel, Darling Harbour, NSW 2006 - 2... Restaurant and Events Supervisor Responsibilities:  Responsible for assisting restaurant manager in the supervision of whole food and beverage operation.  Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.  Taken corrective actions if necessary to ensure standards are maintained.  Supervised functions and function rooms.  Assist in implementing Docks hotel training program.  Assist in gaming and gaming Bar of the Hotel. Saltgrass Steak House, Dallas Texas, USA 2002 - 2... Assistant Restaurant Manager Responsibilities:  Schedule and train employees and ensure proper coverage.  Check restaurant on daily basis to ensure cleanliness and food presentation.  Conducting pre-shift meetings for employees to inform them about daily events.  Supervise check or credit policies and procedures and cash handling.  Taking and maintaining reservations.  Making sure that side work duties are complete and tables properly set before, during and after opening hours.  Responsible for performing other related duties as assigned. Educational Achievements: Bachelors in Tourism Management – Graduated in 2015 Higher Secondary School Certificate- Graduated in 1999 Secondary School Certificate- Graduated in 1997 Professional Development: PCI compliance training Revenue management training Compset Analysis First Aid Training Computer Skills: Opera (PMS) Micros Fidelio MS Office References: Available Upon Request