Nanny in Toronto, Ontario

Hyesoo (Rachel) Ahn [email protected] SUMMARY OF SKILLS AND QUALIFICATIONS • Fluent in English and Korean, both written and spoken • Conversational fluency in Japanese and basic knowledge of Spanish • Punctual, reliable, and patient • Able to work in fast-paced environment and multitask • Teaching English as a Foreign Language (TEFL) certificate • Valid standard first aid CPR/AED (level HCP) and police reference check WORK EXPERIENCE Teacher & Assistant Manager Kumon Math and Reading, Toronto, ON (2003 – ...) • Taught Mathematics and English to student aged between 6 to 13 • Assisted in managing students’ daily work and achievement tests • Marked test papers and pinpointed the areas that need improvement • Encouraged students to improve their study pattern and work habits for accelerated learning process Call Center Agent First Data , Seoul, South Korea (2009) • Made outbound calls to customers to survey their satisfaction on the product • Ensured every customer was attended to and assisted customers with product issues • Made business inquiries and informed customers of new programs and changes in business system • Accomplished between 120-150 successful calls daily Cafeteria Helper Pearson Inc Café, Toronto, Ontario (2012) • Prepared various salad for salad station • Assisted preparing in deli station and served customers • Inspected daily to maintain supplies in a great condition Customer Service Desk Supervisor & Cash Office Clerk Loblaw Inc., Toronto, Ontario (2012 – Present) • Handled on returns and defected goods for accurate perpetual inventory • Trained and supervised newly hired colleagues • Compared previous day’s physical and expected net sales and prepare summary report • Handled on the flow of cash and instant lottery tickets • Reviewed one week’s net sales reports to ensure the data is entered correctly • Prepared daily journal report for the department movement which can be reviewed by audit • Reviewed pay summary report to ensure all colleagues are paid according to their working hours Federal Election Deputy Return Officer Toronto, Ontario (October 19, 2015) • Handed out and received ballots from electors and led them to follow instructions properly • Documented all newly registered electors • Counted ballots to record the result and returned all reports back to the returning office