Nanny in Markham, Ontario

Hello, this is Khimmy from the Philippines. I would love to apply as a nanny/housekeeper to your family and be part of it. I am still here in the Philippines and will study caregiver. Below is my information for you to know me better. :) KIMBERLY HERMOSISIMA PERSONAL INFORMATION *Permanent Address: Block 52 Lot 12 Poinsettia Street Grand Centennial Homes Kawit Cavite, Philippines *Email Address: [email protected] *Mobile Number: 0927-227... *Date of Birth: August 9, 1987 *Place of Birth: Malate, Manila *Age: 28 yrs. Old *Civil Status: Single *Citizenship: Filipino *Religion: Roman Catholic *Height: 5’2 *Weight: 195 lbs. *Father's Name: Alfredo C. Hermosisima *Mother's Name: Ma. Fe J. Hermosisima *Occupation: Cruise Chef Cook *Occupation: Housewife *No. of Children/s: 1 *Skype ID: kimberlyjhermosisima *SSS Number: 33-903-8... *TIN Number: 241-424-... WORK EXPERIENCE * 2015 Freelance Home Based Support • Virtual Elves – Executive Assistant for a Property Manager, owning a Property Development Business in Australia. Maintain her Facebook, Twitter, LinkedIn account, upload her blogs and other administrative task. • Virtual Staff Finder – General Virtual Assistant for an IOS Developer client. Maintain his WordPress plugins, post on his twitter account, updated his FB fan pages and do Podcasting. • Click Call Services - Sales Customer Service for Elegant chandelier, Lamps and Ceiling Fan buyers. • Click Call Services – I.T Service Desk Analyst for Ebillity software supporting employees from different Law Firms and Accounting Department. * 2014 Freelance Home Based Support • Remote Staff - Full Time home based worker as Administrator Support to a Real Estate Inspector Company (National Rental Inspections) based in Australia. • MyOutDesk - Part time home based worker as Lead and Appointment Generation Specialist with a Real Estate Broker located at Arizona (The Collins Home Team). • Master of English - Part time Online English Teacher for Korean Student for Master of English School. * 2013 to 2014 ACS, A Xerox Company/Johnson & Johnson Pasay City I.T Global Service Desk Analyst • End user, application and Infrastructure support via Phone calls, Email and Chat issue/inquiry. • Password reset, Software push, and Remote support. * 2012 Stefanini Philippines/Ford Makati City I.T Global Service Desk Analyst • Global Service Desk Application Support. • Push Software/Applications to Ford user’s Laptop/Desktop Computer remotely. * 2011 to 2012 Global Bridge Resources Corporation/CITIBANK Makati City I.T Global Service Desk Analyst • Part of the wave 4 who initiated Incident phone support in Manila Site that supports Password Reset and Application issue for CITI employees working in a Branch, Financial Support, Lending/Mortgage and Remote users globally. • Supports Mainframe, Citrix, Unix and CITI Application Portal applications (Tickets). • Assigned as the OIC (Officer In-Charge) in the absences of my Team Lead. • Service Desk Chat Support Pilot Team - Supports REL and CARDS user through the Service Desk Chat Channel. • Quality Assurance - Carefully check all the lapses and rooms of opportunities on our department in a QA perspective. Listening to recorded calls and live call listening (side by side). One on one coaching and consolidate of all common mark downs base on our QA Guidelines. Propose strategic plan to Team Leads as to how an individual and Team pass the QA Metric. Assist Team Leads in Tracking QA Scores so the Team is aware of their scores every week. Weekly calibration with the Team Leads on how we can improve the QA scores. • Incident Reduction - Focus group discussion and implementation on how to enhance the support, resolution and deduct the incident report within Global Customer Service Center. • Engagement Team Committee - Project initiative for a non-related job function. * 2009 to 2011 24/... Customer Philippines Incorporated Makati City Technical Support Representative • Outlook Email configuration and Internet connection troubleshooting for local home users for U.S ISP (Internet Service Provider). * 2007 to 2009 Teletech Customer Care Management Cavite City Customer Service Representative • Billing enquiry for dealers on shop for Australian customers who has a Post Paid service from a big Australian Telecommunication. • Assigned as part of the Outbound Team informs users about bill adjustments and the latest tools that is being used for consumer proper support. • Email Escalation - Sends feedback directly to store managers to any specific billing issue. • Fax Team - Send billing fax to dealers. * 2006 West Contact Services Incorporated Makati City Customer Service Representative • Sales and Billing enquiry for U.S consumers for Internet Service Provider. • Senior Tier II Customer Service Representative/SAVEs Representative (Retention of customers). EDUCATION 2005-200... AMA Computer College Las Pinas City College/B.S Information Technology Representative of the School for public media guest. 2004-200... AMA Computer College Paranaque City College/B.S Information Technology AMA Computer College Student Council for the school year 2004-200... AMA Computer College Paranaque City College/B.S Computer Engineering Deans Lister 2003-200... Malate Catholic School Malate, Manila High School Outstanding student with Class Distinction Awards. 1999-200... Gonzalo Gatchalian Elementary School Las Pinas City Elementary Outstanding student with Class Distinction Awards. EXTRACURRICULAR ACTIVITIES -Certificate of Attendance for successfully attending on the English Enhancement and Personality Development Seminar facilitated by Convergys. -Certificate of Attendance for American Accent Training conducted by Informatics. -Certificate of Completion for Service Desk Computer Drivers License (Certified Service Desk Professional). -Certificate of Attendance for successfully attending Real Estate Virtual Assistant/Inside Sales Agent. -Certificate of successfully attending to Home and Seller Real Estate Course. -Certificate of Attendance for successfully attending Real Estate Virtual Assistant for General Virtual Assistant position. -Engagement Team (E-Works) Treasure for Citibank Client. SPECIAL SKILLS -A hard worker who is willing to learn and accepts direction easily. -Capable of working under time pressure and willing to invest time/effort to complete certain responsibility. -Good organization and prioritization skills. -Able to effectively handle multiple task and deadline requirements. -Excellent interpersonal and communication skills; good team spirit and adaptability. -Dedication, Sense of Urgency, Motivation and Positive attitude towards everything to have a happy work environment with my Colleagues and Faith in GOD are my key investment to be a successful employee. CHARACTER REFERENCE -Jacqueline Gomez I.T Global Service Desk Analyst - ACS, A Xerox Company 09328765... -Osmond Go I.T Global Service Desk Supervisor - ACS, A Xerox Company 09175389... -Michelle Zabale Area Manager - Mesa Filipino Moderne Restaurant 09177345...